Switched demo user to System Administrator (admin)
Total
2
All complaints
Pending
1
Awaiting triage
Assigned
0
With agent
Working
1
In active fix
Completed
0
Review window
Incomplete
0
Customer reopened
Closed
0
Resolved & locked
Ticket Status Distribution
Live BreakdownEnquiry & Follow-up Summary
View All →
Total Enquiries Logged
0
Today's Follow-up Due
0
Converted to Customers
0
Quick Actions:
Real-time Activity Audit
Latest Logs
#TKT-2026-01002
: Ticket created by Admin on behalf of customer.
System Administrator (Admin)
•
1 hour ago
#TKT-2026-01001
: bjb
Nitin Dubay (User)
•
1 hour ago
#TKT-2026-01001
: bjb
Nitin Dubay (User)
•
1 hour ago
#TKT-2026-01001
: Ticket created by Admin on behalf of customer.
System Administrator (Admin)
•
1 hour ago
#TKT-2026-01001
: Initially assigned to Nitin Dubay.
System Administrator (Admin)
•
1 hour ago
User-Wise Task Workload & Efficiency
Admin monitor for all support agents, their assigned queues, working state, and performance.
| Agent / Staff Name | Department | Total Assigned | Pending / Incomplete | Working (In-Progress) | Completed / Closed | Overdue | Task Dashboard |
|---|---|---|---|---|---|---|---|
|
S
Sameer Bayani
sameer.bayani98@gmail.com
|
IT | 0 | 0 | 0 | 0 | 0 | View User Task Dashboard |
|
N
Nitin Dubay
nitin.dubay@gmail.com
|
IT | 1 | 0 | 1 | 0 | 0 | View User Task Dashboard |
|
P
Pankaj Pradhan
pankaj.pradhan@gmail.com
|
IT | 0 | 0 | 0 | 0 | 0 | View User Task Dashboard |
|
P
Pratiksha Chaudhari
Pratiksha@ulinkcrm.com
|
Sales & Enquiries | 0 | 0 | 0 | 0 | 0 | View User Task Dashboard |